Help & Support
Find answers to common questions or get in touch with the ChessLead team.
Quick Links
Frequently Asked Questions
How do I register my chess club?
Go to the registration page and choose the Club option. You will need your club name, county, and contact details. Once approved by the platform administrator your club dashboard will be activated.
How does a coach connect to a school or club?
An organisation admin generates an invite code from their Coaches page and shares it with you. Enter the code from your coach dashboard under Invite Codes to join the organisation.
How do parents track their child's progress?
Parents log in with their parent account and visit the Children section. Session attendance, ratings, and coach reports are all visible there once a coach has linked your child.
Why can I not see the Lesson Plans menu item?
Lesson Plans are only enabled for clubs that have the feature activated by their organisation settings. If you are a school admin, the school-side lesson plans feature is currently in development.
How do I report a billing issue or request a refund?
Contact support at the email below, including your club or school name, the invoice reference, and a description of the issue.
How do I reset my password?
On the login page, click Forgot Password and enter your email address. You will receive a reset link within a few minutes.
Still need help?
The support team is available Monday to Friday, 8 am – 6 pm EAT.